At The Green Tanners, we take pride in the quality of our products. The Green Tanners is a leather goods brand owned and operated by RIDGEBORNE SUPPLY LLC.
30-Day Limited Warranty
Our products are covered by a 30-day limited warranty against manufacturing defects that affect the product's functionality or workmanship.
What the Warranty Covers
- Faulty stitching or manufacturing defects
- Defective zippers, buckles, clasps, or other hardware
- Structural defects resulting from the manufacturing process
What the Warranty Does Not Cover
- Normal wear and tear
- Scratches, creases, patina, or natural ageing of leather
- Damage caused by misuse, accidents, water exposure, or improper care
- Products that have been modified or repaired by a third party
How to Submit a Warranty Claim
To submit a warranty claim, please contact our support team with:
- Your order number
- A brief description of the issue
- Clear photos showing the defect
Our team will review your claim and respond as quickly as possible with the appropriate resolution.
Returns for Warranty Claims
If your warranty claim is approved, we will repair, replace, or refund the product where appropriate.
Personalized or custom-made products are not eligible for return or refund unless they arrive damaged, defective, or incorrect.
Return shipping costs may be the customer's responsibility unless the claim relates to a verified manufacturing defect or an error on our part.