At The Green Tanners, we want you to shop with confidence. The Green Tanners is a leather goods brand owned and operated by RIDGEBORNE SUPPLY LLC.
Most new and unused items may be returned within 30 days of delivery for a refund or exchange.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Be returned in the original packaging.
- Include all original accessories, where applicable.
If you receive an incorrect, damaged, or defective item, please notify us within 7 days of delivery. Once verified, we will arrange an appropriate resolution, which may include a replacement or a full refund.
Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected. Actual processing times may vary depending on your payment provider.
Please note that custom or personalized products are not eligible for return or refund, unless they arrive damaged, defective, or incorrect.
Return shipping costs are the customer's responsibility, unless the return is due to a damaged, defective, or incorrect item, in which case we will cover the return shipping or provide an appropriate resolution.
If you wish to request a return, please contact our customer support team with your order number, a brief description of the issue, and photos (if applicable). We will provide you with return instructions as soon as possible.